Conflict is unavoidable in everyday life – it’s how we react to it that matters. Maybe you’re a manager trying to defuse tension among employees…your co-worker doesn’t share your beliefs or background…or you have a long-simmering disagreement with a family member or neighbor. The one thing all conflict has in common – nothing gets solved until the opposing sides talk about it. In his presentation, Daryl Davis empowers people with a universal tool kit to resolve conflict at work, at home, and in the community – one conversation at a time. The average person may never face the kinds of extreme experiences Daryl has had, but his lessons serve as great examples of the positive change that can happen when people have the courage to listen to one another without trying to change each other’s minds.
What audiences learn:
-Apply universal tools to create positive change wherever conflict or disagreement exists.
-Preparation/Empathy: Understand the other person’s position and reasoning before you engage.
-You needn’t respect what people say but you must respect their right to say it.
-Learn to listen, understand, and keep emotions in check, even in incendiary
situations.
-How to recover/repair/strengthen a relationship with a co-worker, client, friend, or family member.